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How to Shop?

Do I have to open an account to place an order?

No. Our website allows you to place orders as a guest. This means you do not have to register an account to place an order, although you will have to provide us with certain mandatory personal information in order for Artshoe to place the order. If you would like to place an order as a guest, start by adding the items you want to your basket. When you proceed to checkout, complete the required information but don’t enter a password. We’ll give you another chance to create an account after you’ve placed your order.

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How can I keep my account details safe?

If you are using a computer or terminal in a public location, we recommend that you always log out and close the website browser when you complete an online session for your security. In addition, we recommend that you take the following security measures to enhance your online safety:

Keep your account passwords private. Remember, anybody who knows your password may access your account.

When creating a password, use at least 8 characters. A combination of letters and numbers is best. Do not use dictionary words, your name, email address, or other personal data that can be easily obtained. We also recommend that you frequently change your password. You can do this by going to ‘My Account’ and clicking ‘Change name, email or password’.

Avoid using the same password for multiple online accounts.

Offers

How do I apply a promotional code to my order?

Go to your shopping basket.

Type the promotional code into the ‘Enter promotion code’ and click ‘Apply’.

Your discount should appear in the order summary box and the estimated total should change.

Why is my promotion code not working?

If your promotion code is valid, it should appear as a discount in the order summary in your shopping basket. To check your basket, please click on ‘My Basket’ at the top right corner of the homepage.

 

If your promotional discount isn’t showing, please follow these steps:

Check you’ve entered the code correctly, ensuring there are no empty spaces. If you can, copy and paste it into the ‘Enter promotion code’ box.

Our promotional codes have expiry dates, so ensure it has not expired.

Read the terms and conditions for the promotion code. The products you want might not be eligible and some codes or offers can’t be used with others.

If you’re still unsure why your code isn’t working, please contact us. Click here for our contact details

Payments and Returns

When will you take payment from my credit/debit card?

Payment will be authorised when you submit your order, but we won’t take the funds from your card until we’re about to prepare your order for shipment. This will normally be within 24 hours.

What payment methods do you accept?

We accept payments by Paypal, Mastercard and Visa cards.

I keep on getting the message 'Please enter valid card details'. Why is that?

Please ensure you entered your details as follows:

Please enter the name on the card exactly as indicated. Please do not enter a dot after your title.

Please enter the card number all together with no spaces in between the digits.

Please enter the expiry date as follows: DD/MM/YYYY (e.g. 05/09/2014).

Please enter the he billing address that your the card is registered at.

Delivery

When can I expect my delivery?

We make every pair of shoes by hand after your order and require a minimum delivery time of four weeks. We will provide you a tracking code as part of your dispatch email.

Is International delivery available?

No. Orders placed through artshoe.co.uk can only be delivered to areas within the United Kingdom.

Are there weight restrictions on deliveries that will affect the delivery charge?

No, your delivery charge will not change according to the weight of your order.

What happens if I’m not in when you deliver my order and the parcel won’t fit through my letterbox?

If your parcel can’t be left with a neighbour, it will be taken to a local post office or your nearest delivery depot. If this happens, the delivery driver will leave a card for you to let you know they tried to deliver your order. This card will say where your parcel is and how you can collect it.

 

After your order has been left at a depot, you must collect it within 15 days. If you’re unable to do this, your purchases will be returned to Artshoe, who will refund the cost of your order.

What happens if my order gets lost in the post?

If you believe your parcel has been lost in the post, please contact us using these contact details. We will then investigate what has happened to your parcel.

What are the normal delivery times?

The normal delivery times are 7.30am -6pm, Monday to Friday.

Do you deliver to PO Box?

We are sorry but at the moment we do not offer delivery to PO box.